Terms of Use

These terms are a contract between you and Tomo (“we”) covering the Tomo iOS app and tomitomo.app. By creating an account or using the app you accept them. The copy of the app you download from the App Store is additionally licensed under Apple’s standard EULA; where the two conflict about the App Store copy or billing, Apple’s terms control.

You must be at least 13 (or the higher age of digital consent in your country). If you are 13–17, you need a parent or guardian’s permission, and the app applies gentler plan targets to your account. The app asks your age during onboarding and turns younger users away.

Tomo does not provide medical advice, nutritional counseling, or any professional health service. Calorie counts, nutrition labels, plans, projections and everything the coach says are automated estimates — they can be incomplete or wrong, and they are not a substitute for professional judgment. Before changing how you eat — fasting included — check with a healthcare professional, especially if you have any health condition, are pregnant or breastfeeding, or are under 18.

Tomo is built for gentle, sustainable habits and will not coach you below safe intake levels. Using the service to promote or pursue dangerously low levels of eating is not permitted. If you are struggling with food, please reach out to a professional or an eating-disorder helpline in your country — the app will still be here afterwards, and so will the tomato.

Food recognition and coaching are AI-generated. The AI can misread a dish, miss an ingredient, or estimate a portion badly — you confirm every log, and you should never rely on Tomo for allergen, medication or safety decisions. Check the actual label.

Your meal photos, descriptions and chat messages are yours. You give us only the license we need to operate and improve the service: storing your content, processing it through the AI providers named in our Privacy Policy, and showing it back to you. We do not use your content to train AI models, and we will never start without asking you first with a separate, optional switch.

Don’t upload photos of identifiable people without their permission — point the camera at the food.

• Don't abuse, probe or overload the service, or try to extract other people's data.
• Don't use the coach to generate harmful, unlawful or abusive content, or attempt to manipulate it into unsafe advice.
• Don't resell, scrape or reverse-engineer the service.
• One account per person; keep your credentials to yourself.

We can suspend or limit accounts that break these rules; where practical we will warn you first.

• Tomo's premium tier ("Saucy") is an auto-renewing subscription billed by Apple to your Apple Account.
• It renews automatically unless you cancel at least 24 hours before the end of the current period.
• Manage or cancel anytime in your device's Settings → Apple Account → Subscriptions. Deleting the app does not cancel a subscription.
• Free trials convert to a paid subscription unless cancelled before the trial ends; the price is always shown before you confirm.
• Refunds are handled by Apple under App Store policies.
• If prices change, you'll be notified and can cancel before the new price applies.

Coins are earned by using the app and are the only way to unlock mascots and accessories. They are a game, not a currency: no cash value, not refundable, not transferable, and they disappear if your account is deleted. Blind-box odds are shown in the app and are what they say they are.

The app, the site, the artwork, and Tomo himself (stick arms included) are our intellectual property. Don’t copy, resell or build on them without permission. Feedback you send us can be used to improve the product without obligation to you.

The service is provided “as is” and “as available”, without warranties of any kind, express or implied — including fitness for a particular purpose, accuracy, and uninterrupted availability. Some jurisdictions don’t allow these exclusions, in which case they apply to the fullest extent permitted.

To the fullest extent permitted by law, our total liability for any claims arising out of the service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 100. We are not liable for indirect, incidental or consequential damages. Nothing in these terms limits liability that cannot lawfully be limited, and if you are a consumer in the EU or UK, your mandatory statutory rights are unaffected.

If your misuse of the service or violation of these terms causes a third-party claim against us, you agree to cover the reasonable costs of dealing with it.

You can leave anytime: Settings → Delete account removes your account and data as described in the Privacy Policy. We can suspend or terminate accounts that violate these terms or where required by law. Sections that by their nature survive (05, 09–12, 14) survive termination.

These terms are governed by the laws of Vietnam, without regard to conflict-of-law rules, and disputes belong to the courts of Vietnam — except that if you are a consumer, you keep any right to sue in, and be protected by the mandatory laws of, your country of residence.

If we materially change these terms, the app will tell you before the changes take effect; continuing to use Tomo after that is acceptance. The date at the top always reflects the current text. Questions: support@tomitomo.app.